This website is operated by Landscape and Grower Supplies Ltd owned and operated business. We make this site available to you to in order to provide information about our products and services and enable you to purchase these products and services from us online. By making any purchases from this site you agree to be bound by these Terms and Conditions.
Orders and Delivery
The risk of any loss of, or damage to, the products will pass to you on delivery.
The prices for the products listed on this site are in New Zealand dollars and include GST, but not any delivery charges.
If by any chance our website displays a zero price for some technical issue, Landscape and Grower Supplies Ltd reserves the right to charge the correct listed price for each item.
Return and Refund Policy
While the majority of our orders will be delivered without any problems, occasionally something may go wrong. If this occurs, please contact us on email@example.com for instructions on how to make a return. Please do not return any goods without a return goods authorisation. All returns received without proper documentation will not be processed.
Goods Damaged In Transit
If you receive goods that have been damaged in transit we will fully replace or refund the product. In this circumstance, we request that you contact us at firstname.lastname@example.org with the customer Despatch or Invoice Number in the subject line of the email. We request that you send photographs of the damaged product and packaging. In most instances, a replacement will be delivered based on the photographs provided; however, we reserve the right to request that the damaged good to be returned to our warehouse for verification purposes prior to processing the replacement product.
Goods Did Not Arrive
If after 7 working days you have not received your order, please contact us on email@example.com so it can be tracked and traced. If the item is lost in transit, we will send you a replacement item or refund the purchase price.
Important we will not replace or refund any item that goes missing, is damaged or stolen after delivery to your nominated address. This is especially the case if you have requested that delivery be made without a signature being required on delivery. Alternatively, we recommend that you use a work or delivery address where someone will be able to sign for the goods during delivery hours.
I Was Sent The Wrong Item
If we have sent you the wrong item, please contact us to commence the return process. Once notified, we will organise for the goods to be picked up and sent back to us. Once verification of the goods has been completed (that have not been used and are undamaged) we will organise to deliver the correct goods or refund your purchase price.
Goods Arrived Faulty
If the goods you receive are faulty, please contact us to organise a return for product inspection, if we confirm the product is faulty we will organise a repair or replacement.
Warranties & Guarantees Claims
All warranties & guarantees are as per the product description or on the product packaging. Nothing in these Terms is intended to have the effect of contracting out of the provisions of the Consumer Guarantees 1993 except to the extent permitted by the Act, and these Terms are to be modified to the extent necessary to give effect to that intention.
If you want to make a warranty and/or guarantee claim, please contact us on firstname.lastname@example.org to organise a return for product inspection, we note in some instances we may organise for you to deal with the manufacturer/distributor directly.
If we confirm that the product is faulty and it has been returned within the warranty or guarantee period and the circumstances meet all the conditions of the warranty and/or guarantee we will organise a repair or replacement of the item.
Important we do not cover misuse or wear and tear or where bags and bottle of produce have been opened and goods have been used.
I have changed my mind
If you change your mind about a product within 14 days of purchase, providing it is unused and in its original packaging, we can process a return. Please note that the shipping charges incurred in relation to delivery and return of the product will at the expense of the purchaser and will not be refunded. Once the goods have been received, we will inspect them to verify that everything is in order prior to giving a store credit. Please contact us before you return the goods so we can send you the correct return documentation.
Intellectual Property Rights
All intellectual property on this site, including without limitation any trade marks, text, graphics and copyright, is owned by us or our content suppliers. We are the exclusive owner of all rights in the compilation, design and layout of this site.
Right to Use Site and Content
You may use this site only for the purposes for which it is provided. You must not use this site for fraudulent or other unlawful activity or otherwise do anything to damage or disrupt this site.
We will not be responsible for any delay or failure to comply with our obligations under these terms of sale if the delay or failure arises from any cause which was beyond our reasonable control. This does not affect any of your statutory rights.
Consumer Guarantees Act 1993
If the products are subject to the New Zealand Consumer Guarantees Act 1993, you may have statutory rights and remedies which are not excluded nor limited by the above provisions unless you are acquiring the products for business purposes.
New Zealand Jurisdiction
a) use the site for any activities that breach any laws, infringe a third party’s rights or are contrary to any relevant standards or codes, including, but not limited to breaches of the Copyright Act 1994;
b) make fraudulent or speculative enquiries, purchases or requests through the site;
c) use another person’s details without their permission or impersonate another person when using the site;
d) tamper with or hinder the operation of the site;
e) create accounts by automated means or under false or fraudulent pretences;
f) take any action that imposes or that would, in our reasonable opinion, result in an unreasonable or disproportionately large load on our infrastructure;
g) use the site other than in accordance with these terms and conditions; or
h) attempt any of the above acts or engage or permit another person to do any of the above acts.
If you register an account with us, you may not have more than one account and your account is non-transferrable. You may update, edit or terminate your account at any time through the site.
a) the breach cannot be remedied; or
b) you fail to the remedy the breach within 10 days of our notice to you of that breach; or
c) if there is an emergency or we need to perform some maintenance on our site.
2. You may stop using the site at any time and for any reason.
3. From time to time, business strategies change. As such, we may in the future, stop making the site (or any part of it) available. This will not impact any current orders that have been accepted by us.
While Landscape and Grower Supplies Ltd has endeavoured to take all reasonable and appropriate care in the preparation of the content of the Website, Materials and Services and has no reason to believe that any information contained in any of the Website, Materials or Services is inaccurate, Landscape and Grower Supplies Ltd does not warrant the accuracy, adequacy, or completeness of such information or that such information is error free. Landscape and Grower Supplies Ltd does not undertake to keep any of the Website, Materials and/or Services updated. To the greatest extent permitted at law Landscape and Grower Supplies Ltd will not be liable for any loss or damage which may result either directly or indirectly from reliance by you upon the accuracy or currency of information contained in any of the Website, Materials or Services including without limitation where such loss or damage is a result of or contributed to by the negligence of Landscape and Grower Supplies Ltd.
The Website, Materials and/or Services may contain links to other websites (Linked Websites). Those links are provided for convenience only and may not remain current or be maintained. Landscape and Grower Supplies Ltd is not responsible for the content or privacy practices associated with Linked Websites. Landscape and Grower Supplies Ltd links with Linked Websites should not be regarded as approval or as an endorsement of those Linked Websites, their operators or owners, or of any information, graphics, materials, products or services referred to or contained on those Linked Websites including further links contained on those Linked Websites, unless and to the extent stipulated to the contrary on this Linked Website.
If you provide a link to the Website you agree that you will not use any Landscape and Grower Supplies Ltd logo, trade mark or other proprietary graphic as part of such link without the express prior written approval of Landscape and Grower Supplies Ltd.